FAQ (Q and A)
Here you can find answers to some of the questions we get most frequently from our customers. If you don't find the answer to your question below then don't hesitate to contact us here.
Address and opening hours:
Where is your store located in Reykjavik?
Nordic Store is now open at four different locations, three in Reykjavik and one in Borgarnes:
* Laekjargata 2, 101 Reykjavik (main store)
* Skolavordustigur 4, 101 Reykjavik
* Laugavegur 41, 101 Reykjavik
* Digranesgata 2, 310 Borgarnes
What time is it open at your local stores?
9 AM - 10 PM
Ordering and shipping:
Q. If I come by your store in Reykjavik or Borgarnes and buy something, can you ship it to my home?
A: Yes, if you just pay for the shipping fee we can send all your products to your home since we ship worldwide.
Q. How do I order from your online store?
A. 1. Choose the items you want to purchase with "Add to Cart" button.
2. Go to the cart logo in your upper bar. Then press "Checkout". (First time users need to register). Final cost and shipping cost can be seen in the checkout process before completing the order.
Q. Do you ship worldwide?
A. YES, we provide World Wide Shipping. During checkout you choose either to pay with your credit card or via PayPal and your bank or PayPal will automatically convert your money to USD ($) when paying us. Final shipping cost can be seen in the checkout process before confirming the order.
Q. What payment options do I have?
A. Payment with credit card or with PayPal are the most common. In the checkout process you choose your payment method and after confirming your order you will be transferred to a secure site of your choice to finish payment.
Q. What shipping options do you provide?
A. We offer three types of shipping methods: Economy Mail, Airmail or DHL International Priority Services. The Economy Mail shipping method is the cheapest but also has no service guarantee and may sometimes take longer to arrive than expected. The Airmail option is the most popular one and then it can take from 3-16 business days to arrive, depending on where you´re shipping it. The DHL option is the most expensive one but then it also takes only 48 hours to arrive.
Q. What is the exchange rate of USD?
A. All prices in our online store are in USD ($). You can easily find the approximate amount in your local currency here.
Note: Please note that the checkout process is always in USD.
Q. How much does it cost and how long does it take to ship to my country?
A. You can find all our shipping rates and delivery time here.
Q. Is there a tracking number for my order?
A. You can choose if you track your order or not but if you track it then additional costs will be added. All orders via DHL or over 2 kg are always tracked. If we receive your order back to us by any chance we will contact you immediately to let you know.
Q. Is it possible to order and pay by telephone?
A. No, sorry, we can not accept credit card information by telephone. In case you want to order with us, the only method to do that is in our online store.
Q. What is your return policy?
A. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Lækjargata 2 Reykjavik IS 101. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Q. Are there any additional costs to be added?
A. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from NordicStore.net, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
The Icelandic Wool:
Q. What is so special about the Icelandic Wool?
A. The characteristics of the Icelandic wool is unique in its composition and consists of two types of fibres;
*INNER FIBRES - INSULATING: Fine, soft, highly insulating. The micron count of the inner fibers is 26-28.
*OUTER FIBRES - WATER-REPELLENT: Long, glossy, water-repellent. The micron count of the outer fibers is 36+.
Together, these two distinctive fibres create a wool that is lightweight - lighter than most other wools and keeps you warm and comfortable. Water-repellent - repels rain and stays feeling dry. Breathable - moisture passes through the fibres away from the skin, keeping you dry and comfortable.
Garments made from Icelandic wool are highly breathable, very warm and comfortable.
Q. How do you recommend washing the wool?
A. Álafoss Lopi, Bulky Lopi and Létt Lopi Instructions:
Handwash only in lukewarm water (30°C / 86°F). Soak the garment in the suds for about 5 minutes, then rinse thoroughly in lukewarm water. Do not rub or wring about but gently squeeze the liquid through the garment. If necessary, spin for about 1-3 minutes to remove excess moisture. Dry flat, smooth the garment out and pull gently into shape.
Garments knitted from Plötulopi are washed in the same way as garments knitted from Álafoss Lopi, Bulky Lopi or Létt Lopi, except when washed for the first time. Do not pre-soak the garment in the suds. Wash the garment by squeezing the suds through the knitwear, then rinse thoroughly in lukewarm water.
Note: It is often enough to air a wollen garment thoroughly, rather than washing it.
Q. Can I make an Icelandic Lopapeysa myself?
A. Of course you can! We offer various types of knitting kits which include everything you´ll need to get you started!
If you have any additional questions we would be happy to answer them here.